Return & Refund Policy

Return & Refund Policy for Bhagyabati Devi Traders

At Bhagyabati Devi Traders, customer satisfaction and product quality are our top priorities. We supply premium-quality Indian Rice, Fresh Vegetables, Pure Spices, and Agricultural Products to domestic and international buyers. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be considered.

Return Eligibility

Due to the perishable nature of many agricultural and food products, returns are generally not accepted once goods have been delivered. However, return requests may be considered in the following cases:

Incorrect product supplied by the company.
Products received in a damaged condition due to packaging defects.
Significant quality issues that do not match the agreed specifications.
Quantity shortages verified at the time of delivery.

All claims must be supported by photographs, inspection reports, and relevant documentation.

Reporting a Claim

Customers must notify Bhagyabati Devi Traders within 7 days of receiving the goods.

The claim should include:

Invoice or Order Number
Product Name
Description of the issue
Supporting photographs or videos
Quantity affected

Claims submitted after the specified period may not be eligible for review.

Non-Returnable Products

The following products are generally non-returnable:

Fresh Fruits and Vegetables
Perishable Agricultural Products
Opened, used, or partially consumed goods
Customized or special-order products
Goods damaged due to improper storage or handling after delivery

Refund Policy

Refunds may be approved only after verification of the claim by our quality and management team.

If approved:

Refunds may be processed through the original payment method.
Partial refunds may be issued depending on the extent of the issue.
Refund processing time may vary based on banking and payment procedures.

Replacement Policy

Where feasible, Bhagyabati Devi Traders may offer:

Product replacement
Credit note for future purchases
Partial compensation
Alternative mutually agreed resolution

The method of settlement will depend on product availability and the nature of the claim.

Export Orders

For international shipments conducted under FOB (Free On Board) terms:

Risk and ownership transfer to the buyer once goods are loaded onto the designated vessel.
Claims relating to transit damage, freight handling, marine insurance, customs delays, or destination transportation should be addressed through the responsible carrier or insurance provider.
Any product quality claim must be supported by independent inspection reports where applicable.

Cancellation Policy

Orders may be canceled before production, packaging, or shipment begins. Once goods have been packed, dispatched, or exported, cancellation requests may not be accepted.

Contact Us

For return, refund, or replacement requests, please contact:

Bhagyabati Devi Traders
Founder & CEO: Mr. Umakant Muduli
📞 +91-9820975863 | +91-6372040189
✉️ umakantmuduli001@gmail.com
📍 Parlakhemundi, Gajapati, Odisha – 761200, India

Last Updated: June 2026.

Return Policy

Return & Refund Policy